Payment Policy

 

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This Payment Policy outlines the terms and conditions governing payments made on our platform. By making a payment through our platform, you agree to comply with this policy.

 

1. Payment Gateway

    All transactions on Dev Wool House are processed securely through Razorpay. Razorpay ensures secure and seamless payment experiences. For more details about Razorpay’s policies, visit their Terms and Conditions.

 

2. Payment Methods

    We support multiple payment methods, including:

•     Unified Payments Interface (UPI) (e.g., Google Pay, PhonePe, Paytm, and other UPI-supported apps)
•     Debit/Credit Cards
•     Net Banking
•     Wallets

 

3. Transaction Security

•     All payment details are encrypted and securely transmitted through Razorpay.
•     Dev Wool House does not store sensitive payment information, such as card numbers or UPI IDs, on our servers.

 

4. Payment Confirmation

•     Once your payment is successfully processed, you will receive a confirmation email and/or SMS with the transaction details.
•     If you do not receive a confirmation, please contact our support team at admin@devwoolhouse.com.

 

5. Refund and Cancellation Policy

•     Refunds for payments made through Razorpay are subject to our Refund Policy. Refund requests must be initiated within 3 days of the transaction.
•     Cancellation requests must be made before the order is processed. Please check the specific terms of your purchase.

 

6. Failed Transactions

•     In case of a failed transaction, any deducted amount will automatically be refunded by your bank or Razorpay within 7-10 business days.
•     For further assistance, contact us with the transaction reference number at admin@devwoolhouse.com.

 

7. Dispute Resolution

•     Any disputes related to payments must be reported within 3 days of the transaction.Dev Wool House will investigate and resolve the matter in collaboration with Razorpay and other involved parties.

 

8. Changes to Payment Policy

•     Dev Wool House reserves the right to modify this Payment Policy at any time. Any changes will be communicated through our website and other relevant channels.

 

9. Contact Us

    For any payment-related queries, feel free to contact us at:

•     Email: admin@devwoolhouse.com
•     Phone: 7018-737-166