Privacy & Cookie Policy

Your privacy is important to us, so Dev Wool House, an Indian Prop. , has created the following Privacy Policy ("Policy") to let you know what information we collect when you visit our Site https://devwoolhouse.com/ ("Site"), why we collect it and how we use it.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our Site. When this Policy mentions "We", "Us," and "Our" it refers to Dev Wool House and its subsidiaries and affiliates.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at admin@devwoolhouse.com.

1. Information We Collect From You

We collect the information you provide to us and this information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and allows us to comply with our legal obligations.

Account Signup Information: When you create the account, we ask you to provide the signup information, such as Email, Name, Phone, Passwords, Personal Number, Address.
Communications, Chats, Messaging: When you communicate with us through email or any other way, we collect information about your communication and any information you choose to provide or disclose. To answer your request, we may access information provided by email, chats, purchase history, etc.
Payment Information: To order and use site features, we may require you to provide certain financial information to facilitate the processing of payments. We do not collect your credit or debit card number, credit or debit card expiration date, billing address, name, and surname. We use third party system to settle payments. We do not store any data with regards to cards, UPIs or internet banking. RIght now, we use "RAZORPAY PAYMENT SYSTEM" as our trusted partner for payment settlements.
Login information: We collect login information if you are logging into our account with Authentication Data.
Other Personal Information Provided by you: We may collect other data provided by you from surveys, feedback, financial information (purchase history), We will collect the information of mobile numbers and addresses that have you linked it to your account and other similar data.

2. The Way We Use Your Information

We process your information adhering to the general data processing principles.

We may use the information we collect through our Site for several reasons, including to:

to create account
to create a trusted environment
to identify user
to create statistics and analyze the market
to stay connected
to send billing information
to manage user orders
to contact user
to improve services
to ensure data security and prevent fraud
to request feedback
to provide support

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

3. Cookies

We use Google Analytics to track and analyze website traffic, helping us improve user experience. Google Analytics may collect:

IP Address
Device Type
Pages Visited
Time Spent on Site

4. Sensitive Information

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related a sexual orientation.

Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.

5. Payment Information

To order and use our services we may require you to provide certain financial information to facilitate the processing of payments. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your Personal information is governed by their Privacy Policy. "WE DO NOT STORE ANY CARD, UPI, OR INTERNET BANKING RELATED DATA AT OUR END.". We DO NOT store or process your payment card details.

All transactions are securely processed via Razorpay, a third-party payment provider. Razorpay uses industry-standard encryption and security protocols to ensure safe transactions. For details on Razorpay’s privacy policy, please visit: 🔗 Razorpay Privacy Policy

6. Retention

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

We will retain your personal information no longer than you keep your account unless we are otherwise required by law or regulations to retain your personal information longer.

We will retain your personal information as long as we need it to provide services to you unless we are otherwise required by law or regulations to retain your personal information longer.

If you would like to stop us from using your personal information, you shall request that we erase your personal information and close your Account. Please note that even after the deletion of your account we may keep some of your information for tax, legal reporting, and auditing obligations.

7. Security

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts are taken by us, the transmission of information via the internet, email, or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information.

We, therefore, encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Site or Services, you are welcome to contact us at admin@devwoolhouse.com.

8. Your Rights

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

The right to access the information we have about you. If you wish to access the personal information that we collect, you can do so at any time by contacting us writing us at admin@devwoolhouse.com .
The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
The right to complain. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

9. Application Of Policy

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

10. Amendments

Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

11. Acceptance Of This Policy

We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 10. Continued use of this site implies acceptance of the revised Policy.

12. Further Information

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at admin@devwoolhouse.com

📞 Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, you can contact us:
📧 Email: admin@devwoolhouse.com
🌐 Website: devwoolhouse.com