Refund Policy

Last updated: November 28, 2024

Thank you for shopping with Dev Wool House. This policy outlines the terms applicable for any products you purchase from us.

1. Interpretation

Certain words with capitalized initials in this document have specific meanings, as defined below:

Company: Refers to M/S Dev Wool House, 64, Lower Bazar Shimla, and may also be referred to as "We," "Us," or "Our."
Goods: Items available for sale on our website.
Orders: Your request to purchase Goods from Us.
Service: Refers to our website.
Website: Dev Wool House, accessible at https://devwoolhouse.com.
You: The individual accessing or using our Service, or the company/legal entity they represent.

2. Order Cancellation Rights

Deadline for Cancellation: You can cancel your order until it is handed over to the shipping carrier. Once dispatched, the cancellation button will no longer be available in your dashboard.

How to Cancel Your Order: Inform us of your decision using any of the following methods:
- By email: admin@devwoolhouse.com
- By phone: +91-7018-7371-66
- By using the cancellation option in your dashboard.

Refund Process:
We will process your refund no later than 14 days from receiving your cancellation request. Refunds will be made using the same payment method used for the order, and no additional fees will be charged.

3. Conditions for Returns

To be eligible for a return, please ensure:

The Goods were purchased within the last 7 days.
The Goods are in their original packaging.

Non-Returnable Goods:

Custom-made or personalized items.
Goods that deteriorate rapidly or have expired.
Goods inseparably mixed with other items after delivery.

Important: We reserve the right to refuse returns for items that do not meet these conditions. Only regular-priced items are eligible for refunds; sale items cannot be refunded unless required by applicable law.

4. Returning Goods

You are responsible for the cost and risk of returning Goods to Us. Please return items to:

Address:
Alley No. 111,
Near Guptajees Restaurant,
Middle Bazar, Shimla-1,Himachal Pradesh, Pincode - 171001

Note:

We recommend using an insured and trackable mail service to return your Goods.
We are not responsible for items damaged or lost during return shipping. Refunds cannot be processed without proof of receipt or actual receipt of returned Goods.

5. Contact Us

For any questions or concerns about our Return and Refund Policy, feel free to reach out:

Email: admin@devwoolhouse.com
Phone: +91-7018-7371-66

Thank you for shopping with Dev Wool House! We look forward to serving you.