Shipping Policy

---

Dev Wool House ("we," "us," "our") operates https://devwoolhouse.com ("Website"). By placing an order through our website, you agree to the following terms and conditions. These policies ensure transparency and clarity regarding our shipping process.

1. General

    Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

    Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms

 

  3.1 Domestic Transit Time (India)

• • Orders are generally delivered within 2 - 7 business days depending on the shipping location.

 

  3.2 International Transit Time

• • International orders are usually delivered within 4 - 22 business days (varies by shipping carrier & destination).
  • Estimated shipping timelines will be provided at checkout.

 

  3.3 Order Processing & Dispatch

• • Orders are processed within 1 - 2 business days after payment confirmation.
  • Our warehouse operates Monday to Friday, excluding national holidays.
  • If an order is delayed due to unforeseen reasons, we will notify you.

 

  3.4 Change of Delivery Address

• • Address changes can only be made before dispatch.
  • If you need to update your address, contact our support team immediately.

 

  3.5 Out-of-Stock Items

• • If part of your order is out of stock, we will:
    • Hold the order until all items are available, or
    • Ship the available items and refund the out-of-stock product (upon request).

 

  3.6 Delayed Deliveries

• • If your order has not arrived within the expected timeframe, please contact us.
  • We will coordinate with the courier to resolve any delays.

4. Tracking Notifications

    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Duties & Taxes

    5.1 GST

        GST has already been applied to the price of the goods as displayed on the website

6. Cancellations

    If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Customer Service

    If you have any questions or concerns, feel free to contact us:
📧 Email: admin@devwoolhouse.com
📞 Phone: +91-7018-7371-66